Shipping & Returns
FREE UK DELIVERY ON ALL ORDERS
Due to the current pandemic situation, there is an impact on our ability to maintain our usual service levels. We will continue to offer the best of our services, safely receiving and delivering parcels for our customers. Please be aware that there may be some disruption to our regular services under the current conditions. Please allow between 14-21 days for delivery. (However, you may receive your order before this time).
To read more about how our delivery services are carefully responding to the virus please take a look here.
POSTAGE COSTS AT A GLANCE
- UK - Tracked Delivery - £4.99
- EU Tracked Service - £14.99
- Worldwide Tracked Service - £17.99
We ship all packages via DHL. Please allow 14-21 working days for delivery to Europe and 14–21 working days to the rest of the world.
Items shipped outside the European Union may be subject to import duties, taxes and / or charges, which aren’t included in the total cost of your order. We won’t cover or reimburse these costs.
We’re not responsible for any shipping deliveries that may be affected by customs.
Please check with your country’s customs office in regards to any additional costs prior to placing your order.
If you haven’t received your order within 20 working days of dispatch, contact us and we’ll be happy to help.
Or if you have any other problems or questions please don’t hesitate to contact us.
We do our best to send orders placed before 1pm on Monday to Friday on the same day. Orders placed after 1pm will be sent the next working day.
Orders placed at the weekend will ship on Monday morning (excluding bank holidays).
Our estimated shipping times are for UK mainland only.
We dispatch all orders within 1-2 working days of receiving payment.
INCORRECT SHIPPING INFORMATION
If we receive a returned package due to an incorrect or incomplete shipping address provided by you, you’ll be responsible for the redelivery charge. We’re not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information.
REFUNDS AND RETURNS
If you’re not completely satisfied with your order you can return any items to us for a full refund (excluding postage and packaging charges) within 28 days of receiving your order.
If you’ve returned an item for a refund, we’ll process it for you within 7 days.
Refunds may take up to 7 days to appear in your account.
We hold the right to refuse a refund if we feel that an item has been returned in a condition other than that it was sent.
PLEASE NOTE: We do not offer refunds on sale items.
EXCHANGE AND RETURN TERMS
Please note you, the customer, takes responsibility for the item (s) until it/they reach us. We recommend you send your parcel using a signed for delivery service or one that insures for the value of the goods.
The cost of returning the item is at your expense. We can’t refund shipping fees.
We will not charge you a fee to ship your exchange item.
Requests for refunds must be made within 28 days of receiving your order. After this time we hold the right to refuse a refund/exchange.
PLEASE NOTE: We do not offer exchanges or returns on sale items.
We can’t offer exchanges on international orders, however, we can offer you a refund for your item (s) if you return them in their original condition and packaging with all labels attached.
CHRISTMAS ORDERS + RETURNS
UK and International last day for orders:
🇬🇧 UK - Order before 12:00pm on Friday 17th December
🚍 EUROPE - Order before 12:00pm Friday 10th December
✈️ INTERNATIONAL (outside of the EU) - Order before 12:00pm 10th December
For all orders made between 15th November - 20th December 2021 may be returned up until the 1st February 2021.
If you receive an item that’s faulty, damaged or incorrect, please email us.
You will need to return the item for a refund or replacement within 28 days of receiving your order. The product must be in its original condition and packaging.
We will only pay for return postage if the item is faulty/damaged on arrival or incorrect.
Please return items to the following address:
Unit 5 E,
If you have any problems or questions, please don’t hesitate to contact us on firstname.lastname@example.org